Frequently Asked Questions

Renters who do not meet your usual financial requirements to qualify for a lease. They may be self-employed, a recent graduate, actively seeking work, someone with a lower credit score, an international resident, or anyone that has an atypical or hard to evaluate credit profile. We also cover corporate leases and other exceptional circumstances, which we evaluate on a case by case basis.

Renters do. The price is determined after underwriting in accordance with rates filed and approved by the regulators. Our Rent Coverage is a type of insurance policy that covers someone (the landlord) other than the person who buys it (the renter).

It’s easy. Contact us at moreinfo@theguarantors.com and we'll get you signed up. There is no cost or commitment. We can provide more hands-on training if you'd like, but that's up to you. We’ll be your dedicated partner every step of the way.

Generally, it will cost between 24% to 130% of one months rent, depending on the renter’s credit score, the amount of coverage you select, and what is permissible in your state. It is also proportional to the monthly rent. The cost is per lease, not per renter, so roommates can share the cost.

More renters, less risk. Renters get qualified and operators fill vacancies and reduce their risk exposure. Everyone wins.

The policy covers the term of the lease, up to 36 months, depending on our filings in your state.

As soon as we get the necessary information from the renter and operator. For most applications, we provide a response on the same day.

Yes.

Not at all. You might want to, once we've made it easier to qualify renters, but you don't need to.

When a default happens, submit the information at www.theguarantors.com/submit-a-claim. Claims are typically paid within 5 business days.

Our policies are backed by licensed insurance carriers that are also A-rated by AM Best, including The Hanover Insurance Company, Arch, UCS, and Chubb. Check out our licensing for more details.

The policy covers up to a certain amount of missed rent. That means, depending on the bond you elect to require, rent for a certain amount in arrears and rent going-forward, until you find a new renter (but not concessions or penalties). We also cover certain damages, utilities, legal fees, late fees, and that sort of thing with our Deposit Coverage product.

In these cases, we allow you to use your security deposit on an amount of damages and legal fees before the remainder is credited towards missed rent. If you get our Deposit Coverage, your other costs, such as utilities, amenities, late fees, etc will be covered as well. We will additionally cover you for up to 2 months of holdover rent. All claims are subject to the bond term and coverage amount. Please contact us at moreinfo@theguarantors.com for more information

The portal is how we support owners and operators as they help their clients get qualified. Operators can engage their clients, track progress, view participating buildings, and close deals.

The sign-up form is available on the property manager page. Click here to go to the form. If you have any questions, feel free to email us at contact@theguarantors.com.

Yes, we can add Deposit Coverage to any policy for an additional fee, payable by the renter.

Everything that a traditional security deposit would cover (including missed rent, legal fees, unpaid utilities, amenities, etc.). Claims are capped at the coverage limit requested. Our Deposit Coverage is active for the life of tenancy as long as the renter stays in the same apartment complex. If a renter purchases a bond in year 1 of their lease, the coverage is still active if they move out after 4 years, for example. This also means renters never have to renew their Deposit Coverage policy.

In the event of a disputed claim, we pay out to the operator and direct the renter to the operator, unless the renter has initiated court proceedings, then we pay out the claim if the court ruled in favor of the operator.